Refund policy

Last updated: September 2026

Digital goods

Premium access is a digital product. If checkout succeeds and the payment signature verifies, the exam unlocks on your account immediately — including premium questions and the study PDF. Because access is instant, we generally do not offer refunds for a change of mind once premium content has been unlocked.

When we do refund

• A payment was captured but the exam never unlocked on your account.
• You were charged twice for the same exam.
• A technical fault on our side blocked you from using the content you paid for.

In these cases, write to contact with your order id from order history within 7 days of the charge. We investigate with Razorpay/PayPal and, where the claim is confirmed, refund to your original payment method — typically within 5–10 business days, depending on your bank.

Duplicate purchases

Certiva blocks a second charge for an exam you already own. If you are charged twice anyway due to a payment-gateway retry, that is covered under “when we do refund” above.

Contact

For any billing question, reach us at contact.